Privacy Policy

Last Updated: March 31, 2026

This Privacy Policy applies to the mobile application GoodSangTang TCM (Package Name: com.goodsangtang.app) developed and operated by GUSHENGTANG TCM PTE. LTD (referred to as "we", "us", or "our") and available on the Google Play Store. By using the App, you agree to the collection and use of information in accordance with this policy. For more information about our company and services, please visit our official website: goodsangtang.com.

1. Information We Collect

We may collect and process the following types of personal and non-personal information when you use our App, in compliance with Google Play policies, Singapore PDPA, and other applicable data protection laws:

• Basic contact information (your name, phone number, email address) when you voluntarily submit it for App services (e.g., appointment booking, customer support)
• Non-identifiable device information (device model, operating system version, app usage logs) to improve App performance and user experience of GoodSangTang TCM
• Service-related data (appointment records, service preferences) to provide and fulfill the core functions of the App

We do not collect any sensitive personal information without your explicit consent.

2. How We Use Your Information

Collected information is solely used for the following legitimate purposes:

• Providing, maintaining, and improving our core App services (e.g., TCM appointment arrangement) for GoodSangTang TCM
• Responding to your inquiries, requests, and providing customer support
• Ensuring the security and stability of the App, including detecting and preventing technical issues
• Complying with applicable legal obligations and regulatory requirements
• Updating you on important App changes, service notifications (you may opt out of non-essential communications)

3. Data Sharing and Disclosure

We strictly protect your personal information and do NOT sell, rent, or trade your personal data to any third parties for commercial purposes. We may only share your information in the following limited circumstances:

• With authorized third-party service providers who assist us in operating the App and providing services (these providers are bound by confidentiality agreements and may only use data for the purposes we specify)
• When required by applicable law, regulation, legal process, or official government request
• To protect our legitimate rights and interests, including addressing fraud, security breaches, and violations of our App terms of use

4. Data Security

We adopt industry-standard technical and organizational security measures to protect your personal information from unauthorized access, use, modification, disclosure, or destruction. These measures include data encryption, access control, and regular security audits. However, no electronic storage or transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

5. Your Data Rights

Under applicable data protection laws, you have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to correction: Request to update or correct inaccurate personal information
• Right to deletion: Request the deletion of your personal information where it is no longer necessary for the purposes we collected it
• Right to withdraw consent: Withdraw your explicit consent for the collection and use of your information at any time

To exercise these rights, please contact us using the official contact information provided in this policy. We will respond to your valid request in accordance with applicable laws.

6. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. Once the retention period expires, we will securely delete or anonymize your personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any significant changes will be posted on this page with an updated "Last Updated" date. We may also notify you of important changes through the GoodSangTang TCM App or email. Your continued use of the App after the changes take effect constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

GUSHENGTANG TCM PTE. LTD
8 Sinaran Drive, #07-13 Oasia Hotel Novena, Singapore 307470
Tel: +65 6327 7866
Fax: +65 6223 5289
Email: goodsangtangtcm@gmail.com
Official Website: goodsangtang.com